Refund Policy
Last updated 22 August 2026
Every Folio booking is escrow-protected: the brand's payment is held until the delivered content is approved. This policy sets out when money goes back to the brand instead.
Before the creator starts
If you cancel before the creator has confirmed receipt of your product, you receive a full refund of the package price, platform fee and any express fee.
Late delivery
If a creator misses the agreed deadline, any express fee is refunded automatically. If content is still undelivered 72 hours past the deadline, you can cancel the order for a full refund.
Content that doesn't match the brief
Request a revision first — creators get one chance to put it right within the package terms. If the revised content still doesn't meet the brief, contact us and we will review the order and refund the package price where the brief clearly wasn't met.
After approval
Approving content releases payment to the creator and unlocks your download. Approved orders are final and cannot be refunded, other than in cases of fraud or a proven rights issue with the content.
Products you've shipped
Folio's escrow covers money, not goods. Whether a product is returned after a shoot is agreed between the brand and creator in the brief; state it clearly when booking.
How refunds are paid
Refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days. Request one from your order page or email hello@joinfolio.app.